Telehealth Consent

Effective date: August 25, 2026

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS OR ARE CONTEMPLATING SUICIDE, CALL OR TEXT THE 988 SUICIDE AND CRISIS LIFELINE AT 988. THE FABER SERVICE IS NOT INTENDED FOR EMERGENCY OR URGENT CARE.

Purpose

The purpose of this consent is to give you information about telehealth and to obtain your informed consent to receive healthcare services delivered by telehealth from independent, US-licensed physicians, physician assistants, and nurse practitioners (the "Providers") affiliated with Arora Health & Aesthetics, LLC (the "Medical Group"), through the platform operated by FABER, a brand of Sandfox Logic Inc. ("FABER," the "Service"). In this consent, "you" refers to the person receiving care through the Service.

FABER is not a healthcare provider. Your clinical relationship is with the Medical Group and your Providers, who are solely responsible for the care they deliver.

What Telehealth Is

Telehealth is the delivery of healthcare services using electronic communications and information technology between a provider and a patient who are not in the same physical location. It may include review of your health intake and medical history, transmission of records and images, and communication with your Provider by messaging, email, phone, audio, or video. Care through the Service may be asynchronous, meaning your Provider may review your information and respond without a live visit. Alternatives to telehealth, including in-person care, are available to you, and you may choose an in-person alternative at any time.

Anticipated Benefits

Telehealth can make it easier and more efficient to access care, allow you to obtain care at times convenient to you, and enable evaluation and treatment without an in-office appointment.

Potential Risks

Telehealth carries potential risks, including: the quality, accuracy, or effectiveness of the care you receive could be limited compared to in-person care; your Provider cannot perform a physical examination or take vital signs, which may in some cases prevent a diagnosis or treatment, or prevent identification of a condition that needs urgent or in-person care; technology failures, errors, or outages could delay evaluation or treatment, or corrupt or lose records or transmissions; incomplete access to your medical records could result in adverse drug interactions, allergic reactions, or other errors, which is why you must provide complete and accurate health information; electronic communications and stored data could be subject to a breach of privacy despite safeguards; and regulatory requirements in some states may limit the diagnoses or treatments available to you through telehealth.

Not for Emergencies; Follow-Up Care

Telehealth through the Service is not appropriate for emergencies or urgent care. If you require immediate or urgent care, call 911 or go to an emergency room or urgent care facility. Providers may not respond immediately to communications you submit through the Service. For non-urgent matters, you can communicate with your Provider through the Service's messaging or contact support at support@faberprotocol.com.

Provider Discretion; No Guarantee of Prescription

Your Provider will assess your health information and determine, in their sole professional judgment, whether telehealth evaluation is appropriate for you and whether any treatment, including prescription medication, is clinically appropriate. You may be advised that your condition requires in-person evaluation, laboratory work, or care from another provider, and treatment through the Service may be declined. Purchase of a treatment plan does not guarantee that a prescription will be written. If a clinician does not prescribe, you are not charged.

Your Duty to Provide Accurate Information

You agree to provide truthful, accurate, and complete information in your health intake and in all communications with your Providers, including your identity, age, location, medical history, current medications, and allergies, and to update this information if it changes. Providing false or incomplete information can result in denial of treatment and can endanger your health.

Pharmacy Choice

FABER works with licensed US pharmacy partners to fill and ship prescriptions to your door. You are free to have your prescription filled at any pharmacy of your choice instead. To do so, contact support at support@faberprotocol.com or notify your Provider through the Service, and the prescription will be sent to your chosen pharmacy. If you use your own pharmacy, you are responsible for obtaining the medication and paying that pharmacy directly. Prescriptions may be filled by, and transferred between, our pharmacy partners on your behalf.

Financial Relationships; Self-Pay

FABER (Sandfox Logic Inc.) has a financial relationship with Arora Health & Aesthetics, LLC, the entity that employs or contracts with your Providers, and with its pharmacy partners: FABER collects the total price you pay at checkout, and portions of that price are paid to the Medical Group for professional services and to the Pharmacies for medication and dispensing.

Services and products obtained through the Service are self-pay only. FABER and the Medical Group do not participate in Medicare, Medicaid, or other federal or state healthcare programs, and we do not accept insurance. By using the Service, you agree that you are choosing to obtain services and items on a self-pay basis, that you are solely responsible for all costs, and that neither you nor FABER, the Medical Group, the Providers, or the Pharmacies will submit claims for these services or items to Medicare, Medicaid, any other federal or state healthcare program, or any private insurer.

Communications

You consent to receive communications related to your evaluation, diagnosis, treatment, and orders from FABER, the Medical Group, the Providers, and the Pharmacies by secure messaging, email, and phone, and by text message if you have opted in to SMS. Ordinary email and SMS are not guaranteed to be secure, and you accept the associated risk if you choose to communicate through them. It is your responsibility to monitor and respond to these communications, including requests from your Provider for additional information.

Privacy

Your health information is handled as described in the Medical Group's Notice of Privacy Practices (available on request at support@faberprotocol.com) and, for information held by FABER, in the FABER Privacy Policy and Consumer Health Data Privacy Policy. Your health information will not be disclosed to third parties without your consent, except as permitted or required by law, including for treatment, payment, healthcare operations, and mandatory reporting.

Recordings and Your Medical Record

There will be no audio or video recording of any live treatment interaction by your Provider or by you. Separately, the written communications between you and your Providers, including messages exchanged through the Service, your intake responses, photographs you submit, and related clinical documentation, are retained by the Medical Group as part of your medical record, as required by law, and are handled as described in the Medical Group's Notice of Privacy Practices.

Right to Withdraw Consent

You may withdraw your consent to telehealth at any time, without prejudice to future care or treatment, by providing written notice through the Service or to support@faberprotocol.com. Withdrawal will not affect actions taken in reliance on this consent before your notice is received. Because the Providers on the Service deliver care exclusively by telehealth, withdrawing consent means you will need to seek care elsewhere.

State Notices

If you have a concern about a medical professional, you may contact the medical board in your state. California residents: physicians are licensed and regulated by the Medical Board of California, (800) 633-2322, www.mbc.ca.gov.

Acknowledgment

By clicking "I agree," checking the box presented during intake, or otherwise affirmatively accepting this consent, you acknowledge that you have read and understood this consent, that you have had the opportunity to ask questions about telehealth, that you meet the age requirement of 18 or older, that you are located in the state identified in your intake at the time of your consultation, and that you consent to receive care via telehealth as described above. You acknowledge that the Medical Group, the Providers, and the Pharmacies are third-party beneficiaries of this consent and may enforce it.