Policy

Shipping policy

Shipping Policy

When your order ships

Every FABER treatment requires approval by a licensed clinician before anything ships. You complete a short health questionnaire first, then check out. A clinician then reviews your questionnaire to confirm you are eligible for the treatment you selected. Your card is not charged until a clinician prescribes your treatment; until then you will only see a pending authorization on your statement.

Once prescribed, your order is prepared and dispensed by a licensed U.S. pharmacy and typically ships within 2 to 5 business days. If you are not prescribed, no order ships, your card is never charged, and the authorization hold is released. See our Refund Policy for details.

Discreet packaging

All orders ship in plain, unbranded packaging. Nothing on the outside of the package identifies its contents or FABER.

Delivery

You will receive an email with tracking information as soon as your order ships. Temperature-sensitive medications are shipped with appropriate cold-chain packaging where required.

Availability

Clinical review is available in all 50 states. Medication fulfillment depends on pharmacy licensure and may not be available in every state. If we cannot serve your state, we will let you know during review, your card is not charged, and the authorization hold is released.

Shipping within the U.S. only

We currently ship only to addresses within the United States.

Issues with delivery

If your package is lost, delayed, damaged, or appears to have been compromised, contact [email protected] and we will assess the situation.

Contact

Faber Protocol
Sandfox Logic Inc.
169 Madison Avenue, Suite 33248, New York, NY 10016, US
[email protected]
https://faberprotocol.com